Leitfaden: KI-Chatbot für den Kundensupport einführen — Top 73 Empfehlungen für 2026
Leitfaden für Unternehmen, die KI-Chatbots im Kundensupport einsetzen möchten. Intercom Fin, Zendesk AI, Tidio — vergleichen Sie Tools mit 24/7-Automatisierung, mehrsprachigem Support und Eskalation an menschliche Agenten.
Top 73 Empfehlungen
ChatGPT
Der weltweit meistgenutzte KI-Konversationsassistent, entwickelt von OpenAI. Angetrieben von GPT-5.4 Thinking, bewältigt er vielfältige Aufgaben wie Textgenerierung, Programmierung, Datenanalyse sowie Bild- und Videoerstellung.
Claude
Ein KI-Assistent von Anthropic mit Fokus auf Sicherheit und Genauigkeit. Bietet ein Kontextfenster von 1 Million Token und leistungsstarke Analyse- und Programmierfähigkeiten mit Claude Opus 4.6/Sonnet 4.6.
LM Studio
A desktop application for running LLMs locally. Chat with AI models privately without internet connection, with support for thousands of open-source models.
Make (ehem. Integromat)
A platform that automates workflows with a visual builder. Features AI capabilities with 1,800+ app integrations for building complex automation scenarios.
Open WebUI
A self-hosted AI chat UI compatible with Ollama and OpenAI-compatible APIs. Capable of running fully offline.
Microsoft 365 Copilot
Microsofts KI-Assistent, integriert in Word, Excel, PowerPoint, Outlook und Teams, der die tägliche Produktivität durch generative KI revolutioniert.
Raycast AI
Ein Produktivitäts-Launcher für Mac mit integrierter KI. Greifen Sie auf KI zu, verwalten Sie Fenster, starten Sie Skripte und automatisieren Sie Aufgaben mit wenigen Tastenschlägen.
UiPath
世界最大手のRPA（ロボティック・プロセス・オートメーション）プラットフォーム。AIエージェントとロボットを組み合わせて、企業の定型業務を大規模に自動化する。
Automation Anywhere
Automation AnywhereはクラウドネイティブのAI RPA（ロボティック・プロセス・オートメーション）プラットフォーム。生成AIとRPAを統合し、企業の業務プロセスを端から端まで自動化。
UiPath
世界最大手のRPA（ロボティック・プロセス・オートメーション）プラットフォーム。AIエージェントとロボットを組み合わせて、企業の定型業務を大規模に自動化する。
Gemini
Eine multimodale KI, entwickelt von Google DeepMind. Angetrieben von Gemini 3.1 Pro/2.5 Flash, versteht sie umfassend Text, Bilder, Audio und Video mit tiefer Google-Produkt-Integration.
Zapier AI
AI-powered workflow automation platform. Connect over 7,000 apps and achieve advanced business automation with AI.
n8n
An open-source workflow automation tool. Features AI agent capabilities with self-hosting support for complete data control.
Clay
An AI data enrichment and automation platform for sales and GTM teams. Pull lead information in bulk from 150+ data providers.
Ollama
An open-source tool for running LLMs locally on your PC. Complete privacy protection.
Vellum AI
Vellum AIはLLMアプリケーションの開発・運用を支援するAIワークフロープラットフォーム。プロンプト管理、評価、デプロイ、モニタリングを一元管理。
Superhuman
AI-powered ultra-fast email client. Features AI email drafting, auto-summarization, and follow-up reminders to dramatically speed up email processing.
Intercom Fin
AI customer support agent by Intercom. GPT-4o-powered, it auto-answers customer questions and resolves 50%+ of support tickets instantly. Enterprise-grade AI support.
Scribe AI
An AI documentation tool that auto-generates step-by-step guides and manuals. Just record your screen actions to automatically create procedural documentation.
Activepieces
An open-source automation platform. A Zapier alternative offering 330+ integrations and unlimited task execution.
DeepSeek
High-performance AI chat from China. Its reasoning model R1 rivals GPT-4o in capability.
Qwen
A large language model developed by Alibaba Cloud. Open-source with world-class performance in multilingual support, coding, and mathematical reasoning.
Sider AI
Ein in den Browser integrierter KI-Assistent als Seitenleiste. Greifen Sie direkt von jeder Webseite aus auf ChatGPT, Claude und andere KI-Modelle zu.
Monday.com AI
KI-Funktionen für Monday.com Projektmanagement, automatisiert Workflows und verbessert Teamzusammenarbeit.
Google Gemma
Open-Source-KI-Modell von Google, leicht und effizient für mobile Apps und Edge Computing.
Mistral AI
Open-Weight-LLM eines französischen KI-Unternehmens. Bietet leistungsstarke Modelle wie Mistral Large und Mixtral sowie die Chat-Oberfläche Le Chat und Unternehmens-APIs.
Doubao
ByteDance（TikTok親会社）が開発した中国発AIチャットボット。中国国内で最もユーザー数が多いAIアシスタントで、テキスト・画像・音声のマルチモーダル対応。
Morgen
AIカレンダー＆スケジュール管理ツール。複数のカレンダーを統合し、AIがタスクの自動スケジューリング、優先度判定、時間ブロッキングを行うスマートプランナー。
AnythingLLM
An all-in-one AI desktop app that runs locally. Integrates RAG, multi-LLM support, and document management to leverage AI while maintaining complete data privacy.
Motion
AI-powered calendar and task management tool that automatically optimizes your schedule. Considers task priorities and deadlines to propose and adjust optimal time allocation in real-time.
Doubao
ByteDance（TikTok親会社）が開発した中国発AIチャットボット。中国国内で最もユーザー数が多いAIアシスタントで、テキスト・画像・音声のマルチモーダル対応。
Morgen
AIカレンダー＆スケジュール管理ツール。複数のカレンダーを統合し、AIがタスクの自動スケジューリング、優先度判定、時間ブロッキングを行うスマートプランナー。
ManyChat
AI chatbot automation platform for Instagram, Messenger, and WhatsApp. Automate DM replies, lead generation, and sales promotion with no-code setup. Used by 1M+ businesses.
Copilot (Microsoft)
An AI assistant developed by Microsoft. Integrated into Windows, Edge, and Office products, it supports everything from everyday tasks to business productivity.
Pipedream
A developer-focused API integration and automation platform. Build flexible workflows combining code execution and no-code actions.
Poe
An AI chat platform by Quora. Access multiple AI models from a single app.
Monica
A browser extension AI assistant. Use AI features on any web page.
Llama (Meta AI)
Open-source LLM developed by Meta. A high-performance AI model available for commercial use.
Tenbin AI by GMO
A platform by GMO that runs and compares multiple generative AI models simultaneously. Compare responses from up to 6 AI models on a single screen.
Asana AI
Künstliche Intelligenz für Asana, optimiert Projektmanagement und verbessert Team-Effizienz.
Trello AI Butler
KI-Automatisierung für Trello, erstellt Karten, kommentiert und verwaltet Workflows intelligent.
Jan
An open-source local AI chat app. Connect to GPT-4o and Claude via cloud APIs, or easily run local LLMs like Llama and Mistral through a beautiful GUI. Privacy-first design.
ClickUp AI
AI features integrated into the ClickUp project management tool. Task summarization, document generation, and action item extraction significantly boost team productivity.
Reclaim AI
AI-powered smart scheduling tool for Google Calendar. Intelligently blocks time for habits, tasks, and meetings, boosting productivity for the entire team.
Slack AI
AI features integrated into the Slack business messaging platform. Channel summaries, thread summaries, and intelligent search streamline team communication efficiency.
Tidio
AI-powered customer support chat platform. The Lyro AI chatbot auto-answers FAQs and handles inquiries, reducing support team workload by up to 70%.
Zendesk AI
AI features integrated into the Zendesk customer support platform. Automatic ticket classification, priority assignment, and AI agent auto-responses dramatically improve support efficiency.
Coze
A no-code AI bot building platform by ByteDance that lets anyone create, customize, and deploy sophisticated AI chatbots with plugins, workflows, and knowledge bases — no programming required.
Kimi
An AI chatbot developed by Moonshot AI with an ultra-long context window. It supports inputs of up to 2 million tokens, enabling analysis of and Q&A over massive document sets in a single session.
Bardeen AI
A browser extension-based AI automation tool. Automates data collection, form filling, and sales activities with 200+ app integrations.
Parabola
A no-code data automation platform. Build data collection, transformation, and analysis workflows with drag-and-drop.
Character.AI
An AI chat service specializing in character conversations. Chat with AI personas of all kinds.
Le Chat (Mistral)
A high-performance chat assistant from Mistral AI. Powered by strong AI models from Europe.
Cohere Command R+
An AI platform designed for enterprises. Excels at RAG and retrieval-augmented generation.
Bardeen
Automate repetitive browser tasks with AI. Streamline web scraping and data entry.
Tray.io
Enterprise AI automation platform. Automate complex business processes at scale.
Lindy
Create AI assistants with no code. Automate email replies, scheduling, and research.
Taskade AI
An AI-integrated project management and team collaboration tool. Streamline task management with AI.
Replika
Persönlicher KI-Begleiter, der Ihre Interessen lernt und personalisierte Gespräche sowie emotionale Unterstützung bietet.
Candy AI
Candy AIはAIコンパニオン・チャットプラットフォーム。ユーザーが好みのAIキャラクターを作成し、自然な会話や感情的なつながりを楽しめる対話型AIサービス。
Zoom AI Companion
AI assistant built into Zoom. Meeting summaries, transcription, chat summarization, and email draft generation — all included at no extra cost with paid plans.
GPT4All
An open-source AI chatbot that runs locally on your PC without internet. Use LLMs with complete privacy protection, entirely free of charge.
Yi
A large language model developed by Chinese AI startup 01.AI. Open-source with strong multilingual capabilities and long-context processing.
Amazon Nova
Amazon's family of foundation AI models available through AWS Bedrock. Includes text, multimodal, and image generation models optimized for enterprise applications with strong price-performance.
Apple Intelligence
Apple's on-device AI built into iPhone, iPad, and Mac. It offers practical AI features like Writing Tools, Image Playground, and an enhanced Siri — all with a privacy-first design.
Step Fun
An AI platform from StepFun (Jieyue Xingchen) powered by the Step-2 model. It offers multimodal capabilities including image understanding and generation, coding assistance, and competitive API pricing.
Relay.app
Relay.app is a simple AI-integrated workflow automation tool. Add AI steps with the ease of Zapier, with a standout Human-in-the-Loop confirmation step feature.
Chatfuel
AI chatbot platform for WhatsApp, Instagram, and Facebook Messenger. GPT-powered for smart auto-responses and sales automation. No-code setup makes it easy to build.
Pi
An emotionally intelligent conversational AI assistant developed by Inflection AI.
Grok
An AI chat assistant developed by xAI. Access real-time data from X (Twitter).
Cici AI
Ein von ByteDance entwickelter KI-Chatbot, der natürliche Gespräche, Schreibhilfe, Übersetzung und vieles mehr bietet – alles kostenlos.
Tripnotes
KI-Reiseplanungsassistent. Geben Sie Reiseziel, Daten, Budget und Vorlieben ein und erhalten Sie automatisch einen optimalen Reiseplan.
HuggingChat
An open-source AI chat platform by Hugging Face. Try various open-source models.